How we can assist

We Help Customers Manage Every Corner of Their Business

We Help Customers
Manage Every Corner of Their Business

The core of every Enterprise Management Platform (EMP) implementation is the management plan of “what” to and “how” to manage in terms of commercial objects and transactional events. This plan involves overseeing commercial objects and making decisions for associated transactions, striking a balance between detailed planning and manageable complexity. Implementation doesn’t need to cover the entire enterprise at once; it should be sufficiently extensive to initiate an organic transformation, allowing for impactful change within a feasible scope. The platform supports effective decision-making by providing contextualised information available to subject matter expertise at every decision point. This contextual framework extends to managing activities during execution and addressing risk exposure, with decision confirmations visualised through dashboards for a comprehensive overview.

Your Business

Your management platform will enable your Operating Model to deliver into the Business Model for the target market.  Misalignment will impair your capability to optimise your value extract.

Business Model
Value Chain

The organization’s business model aims to center its commercial focus on customer characteristics, preferences, sensitivities, and behaviors. Once the detailed “Business Model” alignment plan is comprehensive enough for optimal value extraction, growth possibilities outlined in the business plan can emerge. Growth possibilities serve as a measure for determining the required scope or scale to achieve critical mass in revenue, leading to a plateau of optimal maturity and sustainability. Maturity signifies alignment with the market, becoming a reliable supplier or trusted brand, while sustainability embodies notions of longevity and sustained quality consistency.  The business model should consider whether the market ais sufficiently expansive, and the product offering should showcase distinctive attributes, establishing a presence to secure a lasting market position.

Operating Model
Supply Chain

The supply chain is the domain where goods and services respond to demand within the value chain. The Operating Model outlines how a supplier organizes its internal structure to effectively meet demand, optimizing alignment with stakeholders and delivering offerings to the value chain or customers. This alignment is achieved by configuring functional capacities and strengthening functions for successful delivery. The Operating Model consists of business functions, emphasizing external engagement with customers in the revenue cycle, and enterprise functions, which focus on internal dynamics to nurture and sustain the enterprise’s vitality, primarily only interacting with customers from a compliance perspective.

Enablement to Support the
Business & Operating Model

A deep understanding of the Business and Operating models, alignment with enterprise strategy and leadership commitment, are critical factors which drive the selection of a management platform.  The platform will enable the Operating and Business model and thereby need optimal alignment.  A successful implementation is directly related to the quality of alignment and leadership commitment. We will work with your organisation to demonstrate how we align with these factors.

Enablement Choice with as a Platform.

Enterprise Platform License

An enterprise platform license is available for comprehensive use cases, allowing implementation across all departments, divisions, or entities within a group, regardless of geographical dispersion or the number of participating suppliers. The implementation journey considers risk, often starting with a significant pilot or proof of concept for a meaningful assessment before expanding to a more extensive plan.

Governance is crucial from the beginning, with the CEO as the Project Sponsor and the COO as the Project Owner. Effective procedures ensure Board approval. The implementation scope covers all commercial objects and transactional events, becoming a milestone decision in the project plan.

The pricing structure is based on functional usage, with an annual usage audit in the license contract to mitigate the risk of a cost spiral over time.

Implementation Assistance

The organization bears the responsibility for executing the platform implementation, which should be perceived as an ongoing journey rather than a one-time event. There is a good likelihood that costs will be incurred in terms of any integration or specific extensions.  The enterprise would need BPM (business process management) capabilities on a continuous basis to manage and drive implementation.  These capabilities can be outsourced or established as a function in the organization.  This is largely dependent on the size and complexity of the target enterprise. has capabilities to provide development and BPM services. 


The management platform is rich in functionality components, some of which are available on the Microsoft Marketplace ready to be used as “stand alone” and are already integrated into relevant Microsoft products.  These will be licensed and billed through your organisation’s Microsoft user account. with Microspft Applications

Get Started by Taking
The First Step in the Journey

Our Implementation Approaches

Aligning the organisation’s business model, operating model, and strategy is crucial for optimal implementation of the platform and might require a transformation in the operating model. Change management impact must be assessed. The platform’s central narrative focuses on management, emphasising management ownership and enforcing information ownership.


Setting up the platform involves user access, creating a business service plan, workflow plan, and priorities for implementation. The implementation plan centres around key business cycles such as sales, procurement, production, and build programs, identifying capacity gaps and integration needs.


Governed by a SteerCo led by the CEO as Project Sponsor and the COO as Project Owner, the project plan addresses progress, decisions, direction, risks, budget, information ownership, and governance. Functional owners represent different work streams, convening weekly to address matters and report progress. Implementation spans IT capabilities, people deployment, process formalisation like SOPs, etc.

Our Platform Includes


Solution will give full access to all functionality available on the platform which includes:

  • The capability to create business services, business objects and workflows
  • A default user interface in WPF with grid display rendered with rich functionality
  • User interface accessible through LAN environment or internet
  • Row and column user permission access control
  • Record audit trail capability
  • Document management capability
  • Standard API and multiple addressable underlying data bases through a Database Object
  • Power user capabilities to limit SDLC cycles during implementation and changes


Business objects and flows commonly found in commercial enterprises. These pre-set narratives can be modified, re-grouped, deleted, and newly created outside an SDLC cycle, depending on the enterprise’s needs and discoveries during implementation. This includes:

  • Customer management
  • Customer services management
  • Catalogue and pricing
  • Order book management
  • Supplier management
  • Supplier services management
  • Inventory management
  • Fixed asset management
  • Ticket management (can extend to the voice platform deployed)
  • Messaging through email, web-paging, telegram


Proliferated user interfaces which can be classified in:

  • A Windows based Desktop Application
  • Portals for customers, suppliers, resellers, etc.
  • Departmental focused web portals for specific departments or roles
  • Dash boards in power-Bi or SSRS etc. to support management focusses
  • Android applications for field workers, remote sales agents, executives on the go, etc.

Integration Capabilities
Inherent to the Deployed Version:

A generic API that will give read and write access to all available information in the platform.

Data base object capabilities directly addressing data bases outside of its native data base

The platform is a Microsoft environment using Microsoft SQL

Service Level
Agreement & Support

The platform has inherent standard support hours provided to the number of licenses contracted.  These support hours relate to production impairment and is allocated to all TAC2 and TAC3 (technical assistance call) incidents where TAC3 incident response is 24/7 and TAC2 within business hours.  The Midbase support team can downgrade a TAC3 or TAC2 incident through agreed escalation protocol.  Support hours do not carry forward into a next month and is not available for user support or new development requirements.  Training on the platform and user support is a function to be established in the origination, as part continuity and sustainability. TAC3 is where production or parts of production has stopped. TAC2 is where the production environment is severely impaired but still available and TAC1 direct user support occurrences. 

Our Licensing Options
and Pricing Philosophy


The license agreement will give various pricing options. Our approach in offering these licensing variations is designed to mitigate implementation risk, minimise initial capital outlay and to avoid a cost spiral.  It will all be driven by the enterprise’s circumstances and decision-making capacity.


The license can be cloud based or a private license.  A private license is deployed behind the enterprise’s DMZ and will invoke a SOP as part of the license agreement and prescription of infrastructure needed.  The cloud version will include a standard server capacity cost depending on the number of licenses and additional cost where “fair” or standard usage is exceeded.


A licensed, whether cloud or private can be leased or procured.  A procured license version is an upfront license fee and annual license maintenance fee, billable monthly. The first year’s license maintenance fee is included in the license fee.  A lease license version has no upfront license fee but a monthly lease charge and a minimum lease term of 24 months. The lease license version can at any time be converted into a procured license by paying the upfront license fee.


All licenses come with a monthly support fee and allocated hours, depending on the number of licenses.  The support is design for TAC3 and TAC2 (technical assistance call) escalation and does not carry forward monthly. Additional support is available on a case-by-case basis.  License holders automatically become part of our user group support and mentoring program.


Configuration and set-up costs are included in the license fee.  Implementation costs will vary, depending on the scope and complexity of the implementation. will, as part of the initial scoping discussions, discuss this with your organisation to determine the best way forward based on your organisation’s unique needs.

All licenses are functional license base on business services and transactional flows.  User access is limited to 100 times the functional licenses in use, after which it will attract a nominal fee per user.  Minimum cloud base licenses are 25 and will on anniversary of the license agreement be adjusted to the number in use on a no back billing bases. Minimum private base licenses are 250 and will on anniversary of the license agreement be adjusted to the number in use on a no back billing bases.

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Asked Questions

How can you assist us?

We help customers manage all aspects of their business, from commercial objects to transactional events, enabling meaningful implementation with a focus on management and information ownership.

What is the significance of aligning the Business Model and Operating Model?

Aligning these models optimizes value extraction and growth possibilities, ensuring a finely-tuned market presence and sustainability.

How do you choose between an Enterprise Platform License and a Vertical Portal License?

The Enterprise Platform License is for comprehensive use across your organization, while the Vertical Portal License is for industry-specific capabilities shared among participants. Both options offer full functionality.

What's involved in platform implementation, and what support is provided?

Implementation is an ongoing journey with possible integration costs. We offer BPM capabilities and support for continuity. TAC3 and TAC2 incidents receive standard support.

What are the licensing options and pricing?

We offer cloud or private licenses, with choices for upfront fees or monthly leases. Support is included, and user groups provide mentoring. Configuration and setup costs are included in the license fee.

Are vertical portal licenses available, and what's the commercial principle?

Vertical portals are initiated by industry players, cost-shared, and usage-based. Several industries are in progress, including Communications, Solar Power, Fast Food, Surveillance, Sport clubs, and Agriculture.